Frequently Asked Questions

I'm based in New Lenox, IL and serve the surrounding communities. This includes Joliet, Mokena, Frankfort, Manhattan, Tinley Park, Orland Park, Homer Glen, and Lockport. If you're not sure whether you're in my service area, just reach out — I'm happy to check.

You can book online through my Contact page, call me directly, or send me an email. I'll work with your schedule to find a time that's convenient. Same-day and next-day appointments are often available depending on my current workload.

Every job is different, so I provide custom quotes based on what you need. There are no hidden fees — I'll give you a clear price before any work begins. Reach out via phone, email, or my contact form and describe your issue, and I'll get back to you with an honest estimate.

I offer three service options: on-site (I come to your home or office), drop-off (you bring your device to me), and remote (I troubleshoot over a secure remote connection). I'll recommend the best option based on your situation — many software issues can be resolved remotely, while hardware repairs typically require on-site or drop-off service.

It depends on the issue. Many software problems and basic troubleshooting can be resolved in one visit, often within a few hours. Hardware repairs may take 1–3 business days if parts need to be ordered. Custom PC builds typically take 3–5 business days. I'll always give you a time estimate upfront and keep you updated along the way.

If possible, back up any important files before your appointment. Write down a description of the issue — when it started, any error messages you've seen, and what you've already tried. If it's a password-related issue, have your login credentials ready. Don't worry if you can't do all of this — I'll walk you through everything.

Yes! I serve both residential customers and small businesses. Whether you need help with your home computer or need to set up networking and security for your office, I've got you covered. My services scale to fit your needs.

Absolutely. I treat every device and its data with strict confidentiality. With a background in information security, data protection isn't just a policy — it's core to how I operate. I'll never access files beyond what's needed to diagnose and fix your issue, and I'll always discuss any data-related steps with you first.

I do my best to accommodate urgent requests. Same-day service is often available depending on my schedule. If you have a critical issue — like a business system that's down or a security breach — call me directly and I'll prioritize getting you back up and running as quickly as possible.